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 Introduction SeaPort Enhanced (SeaPort-e) is the contracting vehicle that is used to announce, receive, and award all Navy and Marine Corps virtual systems command task orders to approved prime vendors and team industry partners across different geographical zones that are able to provide professional services to all NAVSEA Program Executive Offices, Directorates, and field activities. The basic contract is a multiple award service for all companies holding prime contracts. SeaPort Enhanced task activities are offered for bid and are electronically administered after award through a Navy website. As a prime vendor, Capricorn Systems, Inc. will host and maintain this website to publicly communicate all awards and task orders to our clients and teammates. Task Orders Received As a SeaPort-e prime contractor, Capricorn Systems, Inc has received the following task orders:
Capricorn Systems, Inc.'s SeaPort-e Team Members and Capabilities
Teammates' Service Experience
Customer Satisfaction - Points of Contacts
Capricorn Systems, Inc. Quality Assurance Program The overall quality approach at Capricorn is driven by appropriately defining and understanding customer requirements, designing processes to ensure success in meeting those requirements, and applying customer and Capricorn metrics, such as responsiveness of managers, quality of staff, cost effectiveness and value, understanding of customer needs, and staff flexibility to ensure consistent application of processes as well as continuous process improvement. If in the periodic reviews by Program Managers, we find deficiencies in service delivery, the process allows for appropriate corrective action. We incorporate these techniques at a task order level along with the knowledge of highly skilled and incumbent personnel to continuously improve customer and end-user satisfaction levels. The Group Manager concept has proven to be a key reason for Capricorn's success in achieving high customer satisfaction scores. The Group Manager has frequent and open dialogue with customers, employees, primes, subs and contracting officials. This dialogue serves to identify issues early, allowing quick resolution and preventing more serious problems. This also serves to encourage suggestions and creative new approaches to improve processes from all team members. The Group Manager is empowered to enforce and stimulate quality delivery by periodically recognizing well performing staff, granting spot awards and bonuses, and, inviting the customer to join in personally acknowledging superior performance of Capricorn staff. Capricorn understands that accentuating the positives and thanking them for a job well done is a key motivator that contributes to not only quality delivery but to enhanced morale, going the extra mile and in helping to continually improve the process. In return, they know that their observations and comments will be heard and that they can help make a positive difference for our customers. One of the key metrics we review regularly is customer satisfaction. If customer satisfaction is below par or does not show some gradual improvement, the Capricorn staff will convene ad hoc tiger teams to assess the root cause of the problem or the lack of improvement. Customers are invited to contribute to the sessions to offer suggestions for improvement and to work out process issues. Customers are key to such process workshops and their approval for any significant changes will be required. The concepts of ITIL best practices will also provide a great help in improving quality and cost effectiveness. We know that our approach to staffing - focusing on hiring the incumbents or equally qualified staff - will allow us to jump start the project with acceptable performance. But we are not content with acceptable performance….we know that by diligent application of our quality approaches, the ITIL framework and best practices, treating our employees with care and respect, and our personal managerial approach will all contribute to create a winning QC program. Capricorn Systems, Inc. Points of Contact for SeaPort-e
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